Privacy Policy

Introduction

At Deer Lodge, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book accommodation with us or use our website.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you make a booking with us, we collect:

• Your name
• Email address
• Phone number
• Booking dates and preferences
• Number of guests
• Payment information (processed securely through Stripe)
• Any special requests or requirements you provide

How We Use Your Information

We use your personal information to:

• Process and manage your bookings
• Communicate with you about your reservation
• Send booking confirmations and pre-arrival information
• Process payments securely
• Send payment reminders when balance is due
• Respond to your inquiries and requests
• Improve our services and website
• Comply with legal obligations

Payment Information

All payment transactions are processed through Stripe, a secure third-party payment processor. We do not store your full credit card details on our servers. Stripe maintains PCI-DSS compliance and uses industry-standard security measures to protect your payment information.

For more information about how Stripe handles your data, please visit their privacy policy at stripe.com/privacy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (such as Stripe for payment processing and Mailgun for email communications) who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and property
• Business Transfers: In connection with any merger, sale, or transfer of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for accounting and legal purposes.

Your Rights

Under UK data protection law (GDPR), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: